Winterhaven

We enjoyed 3 nights in Winterhaven— The rooms, bathrooms, and hot tub were exceptionally clean. The check-in and check-out procedure were both easy and the hostess even provided goodie bags for our stay and trip home. We highly recommend!

Nathaniel P - Posted: 11/13/2024

We're thrilled you had a great stay, and will pass your compliments along to our housekeeping team! Come back soon!

Mountain Laurel Chalets staff

Posted: 11/13/2024

We stayed at the Winterhaven. It was very clean, hot tub was perfectly hot. I was impressed with the kitchen (modern appliances and excepting needed to cook) and size of rooms. Unfortunately I forgot to take photos but it was really cute.

Cory B - Posted: 11/3/2024

Winterhaven is perfect to be alone with your Honey. Love the indoor jacuzzi . Outdoor one as well. So right, we've done 2 years in a row!

Twronda S - Posted: 10/2/2024

We're so glad you enjoyed Winterhaven! Come see us again soon!

Mountain Laurel Chalets staff

Posted: 10/2/2024

The cabin was more than we could’ve asked for. Just the size for us and quite. Cabin was clean and well taken care of. This trip was spur of the moment and so glad that we got the cabin. We will definitely be back!!

Mary R from McEwen - Posted: 1/28/2024

This was our first experience renting other than a motel room in Gatlinburg. Winterhaven was clean, well decorated and in a beautiful area. The only negative is that we had to leave and go home. We will rent again.

Ronnie H - Posted: 1/5/2024

Hope to see you again soon!

Mountain Laurel Chalets staff

Posted: 1/5/2024

We absolutely loved our stay at Winterhaven. It was everything that we wanted and needed for our weekend away. We found the cabin to be welcoming and comfortable, and would absolutely look at staying there again!

Brandy T - Posted: 1/5/2024

Check-in was easy, with lots of added information about the area. Reservation process was easy. If only the roads weren't straight up and down! :) Enjoyed the chalet!

John M. - Posted: 10/16/2023

Those darn mountain roads. Ha! Thankfully, they get you to the views!! :)

Mountain Laurel Chalets staff

A very nice well-equipped chalet that was immaculately clean when we arrived. To watch TV most of your choices required you to set up an account for a free trial, unless you used cable which had limited channels. Could not watch the football game we wanted to because it was blacked out in the Gatlinburg area. Thought we could have watched the game on one of the subscription networks but did not want to create an account.

John C. - Posted: 10/14/2023

Just right for the two us to relax and enjoy some down time.

Michael R. - Posted: 9/16/2023

We had a lovely stay at Winterhaven. Perfect for a couple.

Cindie A. - Posted: 9/1/2023

Absolutely the best experience!

Scott M. - Posted: 7/22/2023

An amazing stay, as always. A few minor maintenance items (outside stairs, some of the outside chairs, decks, etc) need to be fixed or replaced - nothing bad. Otherwise, I always love staying at Laurel Chalets!

William Allred - Posted: 5/25/2023

I always enjoy my stays. Chalets are clean, comfortable, and well-stocked. Management staff is polite and professional.

Heath Tatum - Posted: 4/2/2023

This stay was the best I have ever had on a vacation. I will definitely be back again.

Anonymous - Posted: 8/5/2022

My second stay and hope it's available for my next trip.
The location is so quiet.
The new hot tub cover assist device makes it a breeze to deal with the cover.

Anonymous - Posted: 4/11/2022

Kenneth we are so glad that you have enjoyed your stays at Winter Haven enough to continually book this chalet. We also love the quietness of the location, and it is a perfect spot for a relaxing getaway in the mountains. We hope to have you back with us soon!

Mountain Laurel Chalets staff

My second stay and hope it's available for my next trip.
The location is so quiet.
The new hot tub cover assist device makes it a breeze to deal with the cover.

Kenneth G. - Posted: 4/11/2022

Kenneth we are so glad that you have enjoyed your stays at Winter Haven enough to continually book this chalet. We also love the quietness of the location, and it is a perfect spot for a relaxing getaway in the mountains. We hope to have you back with us soon!

Mountain Laurel Chalets staff

The chalet was clean and the location was perfect for us near. It could definitely use some updating overall. Several outlets only partially worked and the one in the downstairs bathroom kept tripping. The dishwasher is extremely loud. I'll probably select a different property nice visit.

Anonymous - Posted: 4/3/2022

The cabin wreaked of wood smoke, and there is an animal living in the walls that kept us up at night.
Most everything else was fine though, and we mostly enjoyed our stay.

Jordan R. - Posted: 3/17/2022

Unfortunately this was not a favorable visit for us. The chalet smelled terribly of wood smoke, so much that we had to open several windows. We had to do this every time we returned to the chalet. Also, there is an animal living in the walls of the bedroom/bathroom. It was so loud that is woke us up, it was very unsettling. We would not want to use this chalet again, or recommend it.

Anonymous - Posted: 2/25/2022

Very pleasant stay with great improvements since our last visit. Already reserved for next year.

Anonymous - Posted: 2/17/2022

Yes! It is great to hear that you have already decided to come back and visit us next year. We are looking forward to having you again! Winter Haven is a beautiful property, and you can enjoy fantastic views of nature from the porch.

Mountain Laurel Chalets staff

Nice cabin. Had to leave one day early due to med emergency. Mtn Laurel gave no refund. Will never return again. Money is not more important than customer relations!

Phil K. - Posted: 2/15/2022

We have stayed here numerous times before. It used to be our favorite. Absolutely not anymore. The place was covered in flies and at night we heard either rats or squirrels in the attic and in the walls near the master bed. Never again would I stay here which is a shame considering we have stayed at this house over 5 times in the past few years.

Anonymous - Posted: 2/4/2022

Amber, we are so sorry to hear this as we love Winter Haven as well. We contacted the exterminators immediately once we were informed by you when you check out that this was a concern. If this ever happens again (and it does in the mountains) w please let us know right away so that we can address it and if possible move you to another cabin. We hope this was not an issue for your entire 4 day stay. We are just a mile from Winter Haven and quick to respond to these concerns when they arise.

Mountain Laurel Chalets staff

My husband and I booked the trip on a whim and I’m so glad we did! This cabin was perfect for a couples get away. Very secluded, romantic, and top notch amenities!

Daniel O. - Posted: 11/17/2021

We are so glad that you were able to book this trip on a whim with us. Winer Haven was a fantastic choice for your couples trip, it has everything you need for a perfect getaway! We hope to see you again soon.

Mountain Laurel Chalets staff

My husband and I booked the trip on a whim and I’m so glad we did! This cabin was perfect for a couples get away. Very secluded, romantic, and top notch amenities!

DANIEL O. - Posted: 11/17/2021

We are so glad that you were able to book this trip on a whim with us. Winer Haven was a fantastic choice for your couples trip, it has everything you need for a perfect getaway! We hope to see you again soon.

Mountain Laurel Chalets staff

Had a great time. Winter Haven is perfect for us, we love it. Stayed here on our Honeymoon. back for 20th Anniversary! Quiet and private. Saw a bear in the driveway one night! Love Gatlinburg and the Smokies.

Anonymous - Posted: 10/29/2021

We are so glad to hear that you enjoyed your honeymoon with us! We love being able to be a part of special celebrations, and you picked a fantastic chalet with Winter Haven. Hope to see you all again soon.

Mountain Laurel Chalets staff

All in all great vacation and the cabin was really nice. The only negative thing about the stay was that there was a critter running around in the walls and ceiling at night. When talking with the company they immediately sent out pest control but all pest control could do was set out traps so we had to learn to live with the critter during our stay.

Wesley W. - Posted: 10/13/2021

It was a charming house that had all of the amenities we needed. The location was ideal to get to the National Park as it avoided the traffic in downtown Gatlinburg. Check in and check,out were seamless. We’d highly recommend this chalet when traveling to the Smokies. We’ll be back.

Mark I. - Posted: 9/29/2021

Thank you Mark! It sounds like you had a fabulous time in the smokies at our Winter Haven chalet. That chalet is perfect to enjoy everything in the city, and then come back and relax at night. We always want our guests experience with us to be smooth, and without problems so it is great to hear that that is the experience you had. We look forward to having you again!

Mountain Laurel Chalets staff

I was hesitant to stay at a place without mountain views but I was just as satisfied. My only wish would have been more waterproof covering over the main first floor deck. You couldn't enjoy the outside since the water came through the upper deck floor. Thankfully, the hot tub roof was solid so I could listen to the rain while warming up in the excellent tub.

Anonymous - Posted: 8/16/2021

I was hesitant to stay at a place without mountain views but I was just as satisfied. My only wish would have been more waterproof covering over the main first floor deck. You couldn't enjoy the outside since the water came through the upper deck floor. Thankfully, the hot tub roof was solid so I could listen to the rain while warming up in the excellent tub.

Kenneth G. - Posted: 8/16/2021

Everything was amazing. A nice corner home on a hill so you didn't have to worry too much about bears or animals too close to you. The place was well kept and clean. Everything was perfect.

Anonymous - Posted: 6/18/2021

It sounds like you all were very pleased with your stay at Winter Haven, we are so glad! It is a great little chalet that is perfect for a couples mountain getaway. We always want to make sure the everything is perfect when our guests arrive so that they can have a smooth vacation! We would love to see you back with us soon!

Mountain Laurel Chalets staff

We always enjoy our stay with Mountain Laurel Chalets, it is our sanctuary to get away from the everyday grind. As always it was quite and Serene and enjoyed being tucked away into nature. We have stayed with MLC for every Anniversary and just celebrated our 44th. Continue the great customer service and great chalets. We appreciate the time we spend with you at least 2 to 3 times a year. Keep up the good work, and see you soon

Anonymous - Posted: 6/6/2021

We always enjoy our stay with Mountain Laurel Chalets, it is our sanctuary to get away from the everyday grind. As always it was quite and Serene and enjoyed being tucked away into nature. We have stayed with MLC for every Anniversary and just celebrated our 44th. Continue the great customer service and great chalets. We appreciate the time we spend with you at least 2 to 3 times a year. Keep up the good work, and see you soon

Susan C. - Posted: 6/6/2021

Thank you Susan! We love that we can be a relaxing escape for you, and that we have gotten to be a part of your special celebration so many times! We cannot wait for your next visit with us.

Mountain Laurel Chalets staff

We stayed at Winter Haven for two nights and it was the perfect location (close to hiking trails and Gatlinburg) and set up for two people. It was very clean, had tons of amenities (hot tub was great), and we really enjoyed our time at the cabin. Would definitely return and recommend this location for anyone looking for a getaway in the Smokies!

Anonymous - Posted: 5/25/2021

Thank you for your review Rachel, you've just described the reasons why Winter Haven is such a great chalet for your mountain vacation. We always want to provide all the essentials that you need so that you can have a relaxing stay. It is going to be great having you stay with us again, and we are looking forward to it.

Mountain Laurel Chalets staff

The cabin was very nice. We had a few issues to start but the office took care of everything immediately. Great stay!

Michele P. - Posted: 4/25/2021

Thanks for the review and we are glad to hear you had a great stay! We appreciate you contacting the office about your issues and allowing our maintenance department to take care of your concerns. We hope to see you again soon.

Mountain Laurel Chalets staff

We have stayed at Winter Haven several times and was excited that it wasn't touched by the fire. They have redone the floors, upgraded appliances and still have the wonderful hot tub after hiking the many hikes in the Smokey Mountains. I would highly recommend Winter Haven for a couples get away. We tried to have everything we needed so we wouldn't have to travel back through Gatlinburg, which can be a bugger anytime after 10 in the a.m. This is located towards the bottom of Ski Mountain Rd. If you know the higher you get the scarier the roads are, at least for me. The driveway is very steep but we had no problems with our Mazda 6.

Terry J. - Posted: 4/8/2021

Terry, thanks so much for the review. It will be very helpful for future guests of Winter Haven. The owner has been updating the chalet and will be doing more next week! They like to keep the chalet in top condition for their guests. We look forward to seeing you again soon.

Mountain Laurel Chalets staff

We have stayed at Winter Haven several times and was excited that it wasn't touched by the fire. They have redone the floors, upgraded appliances and still have the wonderful hot tub after hiking the many hikes in the Smokey Mountains. I would highly recommend Winter Haven for a couples get away. We tried to have everything we needed so we wouldn't have to travel back through Gatlinburg, which can be a bugger anytime after 10 in the a.m. This is located towards the bottom of Ski Mountain Rd. If you know the higher you get the scarier the roads are, at least for me. The driveway is very steep but we had no problems with our Mazda 6.

Anonymous - Posted: 4/8/2021

Terry, thanks so much for the review. It will be very helpful for future guests of Winter Haven. The owner has been updating the chalet and will be doing more next week! They like to keep the chalet in top condition for their guests. We look forward to seeing you again soon.

Mountain Laurel Chalets staff

Just an okay stay

Terri B. - Posted: 3/20/2021

We are sorry to hear your stay was not what you expected. Your feedback is very important to us, so if you could email us what your specific issues were with the cabin, we would really appreciate your time. The owner of Winter Haven was just here and did a lot of work on the cabin, with more updates in the works, so we would be interested to know what you think could be further improved. Thanks again for reaching out and we look forward to receiving any suggestions you could give.

Mountain Laurel Chalets staff

This rental was the perfect size for my partner and me seeking a long weekend getaway in the mountains. The location was excellent being close (5-10 minutes) to downtown Gatlinburg but still far enough up the mountain to provide some peace and quiet with good (not great) views. The driveway is rather steep so if the forecast is particularly wet/icy I would exercise some caution. Even in an SUV, a couple of times we scraped the bottom of our vehicle pulling out.
The rental was spacious and well appointed for two people, though I would not have wanted to stay there with any more people than that. The rental itself was clean, however perhaps a little worse for wear. It looked as though there had been some updates (flooring and fixtures), though corners had definitely been cut wherever possible. If you’re looking for an updated cabin/chalet this probably isn’t for you. Paint was peeling on the exterior and the porch and decks appeared to be in need of some rehabilitation. There was some visible mold on the bathroom walls and the downstairs shower and toilet were a bit slow to drain. Additionally, it seemed as though the hot water heater was either old or undersized as the hot water seemed to be running out by the time two people had showered and there wasn’t enough to fill the jacuzzi tub even half way before the water began to run cold.
Overall, we really enjoyed our stay even with these minor issues. Checkin/checkout were easy and I really appreciated the health and safety considerations taken by the management company. We have rented properties from Mountain Laurel before and will certainly do so again.

Anonymous - Posted: 1/20/2021

Thank you for the review and we are glad to hear you enjoyed your stay at Winter Haven. This one bedroom is the perfect size for a couple looking for an affordable getaway or a romantic celebration. It's very easy to pop downtown (5 minute drive as you mentioned) for a dinner out, or you can chose to stay in and cook your own meals in the fully-furnished kitchen. We have just entered the time of year we perform our Deep Clean, so the house will be serviced very soon. Maintenance has cleared the drains and the water heaters is working properly. The owner is planning to replace the rest of the carpet upstairs in the near future. We appreciate your suggestions and hope you will come see us again soon.

Mountain Laurel Chalets staff

Mitch and Leah getaway

Mitch G. - Posted: 12/26/2020

Thanks for the note. We are glad you were able to "getaway"" to the Smokies and hope you enjoyed your stay in Winter Haven."

Mountain Laurel Chalets staff

We really loved the facility and it was really clean. It had all amenities to have a perfect vacation.

Few additional improvements--> Fill gas in the barbecue grill.

Niranjan R. - Posted: 12/23/2020

Thanks for the review and we are glad you enjoyed your stay at Winter Haven. We keep extra propane tanks on hand should you run out, so please call the office if you need assistance with any maintenance issue. We hop you are able to come back to the Smokies soon.

Mountain Laurel Chalets staff

My boyfriend and I stayed in Winter Haven & it was wonderful. Great location, close to the strip in Gatlinburg. Highly recommend & would definitely stay here again!

Tessa S. - Posted: 12/19/2020

Thanks for the review and we are glad to hear you enjoyed your stay at Winter Haven. This cute little chalet is so perfectly tucked into the woods, yet a short 5 minute drive to downtown, that it is the perfect combination of privacy and convenience. We hope to see you again soon.

Mountain Laurel Chalets staff

We went to the haven for our honeymoon and loved this cute cabin. Such a homey feel and look to it very comfy and cozy. The perfect spot. They even gave us a free pumpkin pie since it was close to thanksgiving. Such nice staff as well, very welcoming!

Kimberly Z. - Posted: 11/23/2020

Congratulations and we are so happy you chose to stay with us for your honeymoon! Winter Haven is a perfect spot for a romantic couple and we are glad you enjoyed the pie! We hope you can spend many more annivesary trips with us!

Mountain Laurel Chalets staff

Great place to stay. Really enjoyed. Great location.
Pam was very good to work with me on the reservation.

Dan T. - Posted: 10/17/2020

Thank you for the review and we are glad you enjoyed your time at Winter Haven. Pam will appreciate the shout out, so thank you from her! We hope to see you again soon.

Mountain Laurel Chalets staff

Our stay was very restful and quiet.

Debra L. - Posted: 10/8/2020

We appreciate you taking the time to write a review. Winter Haven is in a very convenient location to downtown, about a 5 minute drive off the mountain, yet the woods around the house offer seclusion and privacy. We are glad you enjoyed your time at Winter Haven and invite you back.

Mountain Laurel Chalets staff

The chalet was nice and the office staff were very friendly. The only concern I have is I wish we would have received warning about the falling acorns. We would have come prepared. Our truck has some damage.

Angela C. - Posted: 9/25/2020

Thanks for the review and we are sorry your truck was damaged by acorns. Fall has arrived in the Smokies with gusto this year. The bears are loving the abundance of nuts and we even had one get on a roof at another house to feast on acorns!

Mountain Laurel Chalets staff

Chalet was close to downtown Gatlinburg. Road was a little curvy getting there and driveway was very steep. A car would bottom out. Chalet had everything we needed for our short stay.

Melissa T. - Posted: 8/28/2020

Thank you for the review. Winter Haven is very convenient to down town, being less than a mile up Ski Mountain. Mountain roads can be quite curvey and the driveway is steeper than some at the bottom, but it levels out in the parking area. If you car is low riding, it is recommended to back into the driveway. We are glad you found everything you needed in the chalet and hope you will come back soon.

Mountain Laurel Chalets staff

Chalet was close to downtown Gatlinburg. Road was a little curvy getting there and driveway was very steep. A car would bottom out. Chalet had everything we needed for our short stay.

Kade T. - Posted: 8/28/2020

Thank you for the review. Winter Haven is very convenient to down town, being less than a mile up Ski Mountain. Mountain roads can be quite curvey and the driveway is steeper than some at the bottom, but it levels out in the parking area. If you car is low riding, it is recommended to back into the driveway. We are glad you found everything you needed in the chalet and hope you will come back soon.

Mountain Laurel Chalets staff

Very charming chalet, clean as can be and had everything we needed. Furnishings were great along with the decor. We loved our stay. Driveway was no big deal, just back in as that was the easiest. This was our 3rd stay and 3rd cabin rental and we are convinced that every rental from Mountain Laurel Chalets will be great. They have a great staff and their properties have always exceeded our expectations.

Anonymous - Posted: 8/4/2020

Thanks for the review and sharing your experience with us from your stay at Winter Haven. One of our core values is to exceed expectations and we strive to do that with our services and chalets and are happy to hear that we achieved that goal during your visit. We look forward to having you back with us soon.

Mountain Laurel Chalets staff

Very charming chalet, clean as can be and had everything we needed. Furnishings were great along with the decor. We loved our stay. Driveway was no big deal, just back in as that was the easiest. This was our 3rd stay and 3rd cabin rental and we are convinced that every rental from Mountain Laurel Chalets will be great. They have a great staff and their properties have always exceeded our expectations.

Sarah L. - Posted: 8/4/2020

Thanks for the review and sharing your experience with us from your stay at Winter Haven. One of our core values is to exceed expectations and we strive to do that with our services and chalets and are happy to hear that we achieved that goal during your visit. We look forward to having you back with us soon.

Mountain Laurel Chalets staff

Our rental experience was spectacular. Everything we needed was right there. We didn't have to leave the room much at all to get other supplies.

Montekra C. - Posted: 7/2/2020

Thanks for the review and we are glad you enjoyed your stay at Winter Haven. It's almost like being at home! Please come again soon.

Mountain Laurel Chalets staff

We had a great stay at Winter Haven. It was a nice house and we loved the hot tub, pool table, and darts. It was nice hanging out on the deck every day and we had many bear visits. When we needed something, we had great and quick customer service. Great location and I'd definitely return!

Cyndi - Posted: 7/1/2020

This was our first time in Tn, and it was so beautiful and peaceful. We loved our cabin, and will be returning again. Thanks so much for making our stay so amazing.

Anonymous - Posted: 6/26/2020

Thanks for the review and we are so glad you enjoyed your time at Winter Haven. The way it's tucked into the side of the mountain gives you a feeling of solitude that's perfect for a mountain getaway. Come see us again soon.

Mountain Laurel Chalets staff

excellent stay, played golf, hot tubbed and grilled...

alan d. - Posted: 5/15/2020

Thanks for the review and we are glad you were able to get away and forget about COVID for a short while. Stay safe and come see us again soon.

Mountain Laurel Chalets staff

excellent stay, played golf, hot tubbed and grilled...

alan mark d. - Posted: 5/15/2020

Thanks for the review and we are glad you were able to get away and forget about COVID for a short while. Stay safe and come see us again soon.

Mountain Laurel Chalets staff

Quiet, relaxing, very comfortable. This was our 10th visit to this property & we will return next year.

Anonymous - Posted: 2/20/2020

You are part of the Mountain Laurel Family and we are always happy to have you back to your home away from home. See you next year!

Mountain Laurel Chalets staff

Quiet, relaxing, very comfortable. This was our 10th visit to this property & we will return next year.

Robert N. - Posted: 2/20/2020

You are part of the Mountain Laurel Family and we are always happy to have you back to your home away from home. See you next year!

Mountain Laurel Chalets staff

Great place!! Driveway very small but overall great place!

Andrew A. - Posted: 1/18/2020

Staff was extremely helpful. The Chalet was very pretty and very clean ! The hot tub was had to many chemicals in it, but they fixed it right away.

Anonymous - Posted: 12/6/2019

Wonderful place to stay

Anonymous - Posted: 11/20/2019

This house was perfect for our vacation. The location is perfect - close to the park and close to the strip, downtown Gatlinburg. We spend most of our time hiking when we visit the mountains so being able to quickly get into the park and reach the trails is important to us. This house was the perfect size for me and my husband. The hot tub was great to relax after difficult hikes but it would be nice to have lattice or something to make the area more private. The roads in this area are steep and narrow - would really benefit from the outer edges having reflective stripes. We came around a bend one night face to face with a fire truck. We had to back up on the dark road around the curve to find a spot wide enough that we both could fit to pass. One night there was a car that went off the side of the road into the ditch in front of the house. The driveway here is also a little steep and was slippery with the rain we had and wet leaves. These really are minor complaints though - we would stay here again and we’ve never repeated a location in the 7 years we’ve been visiting regularly. We saw 2 small bears run across the driveway!

Anonymous - Posted: 10/30/2019

Place was very nice

Mary H. - Posted: 10/27/2019

I’m so glad we booked Winter Haven. The chalet was very cozy and suited our needs. We were hoping to see a bear from the safety of one of the balconies but never did. Staff at Mountain Laurel Chalets were very accommodating and it was so nice to be able to use the bypass and not have to travel through downtown Gatlinburg. The only negative to the trip is that driving a car, I couldn’t avoid bottoming out my car when entering or exiting the driveway, no matter what angle I tried. The first night we were there, the stereo system randomly turned on at midnight, but we embrace the little thrills/scares LOL! The Chalet was very clean and the furniture was comfy! We would definitely stay again - just next time with a SUV that won’t scape up my leased vehicle.

Melanie K. - Posted: 10/10/2019

I was truly pleased with my cabin. Everything was in order and the office wasn’t far away if we needed clean towels or linens.

Anonymous - Posted: 10/3/2019

Well, we were on our way up to the chalet after recieving the keys from the office to be greeted by mama bear and her FOUR Cubs! Beautiful chalet. We had a very nice stay. Very clean, excellent amenities, and a nice escape. Not a far drive to Gatlinburg!

Adam S. - Posted: 9/23/2019

We stayed at Winter Haven from September 16 - 23, 2019 and we had a very enjoyable time. The chalet was very clean and delightful during our stay. We enjoyed all the amenities and the location was nice and quiet for a very rejuvenating and relaxing time. The only drawback was all the acorns that dropped and fell on our car causing numerous small dents. Our car now looks like we have been through a hail storm.

Steve G. - Posted: 9/16/2019

My wife and I spent a relaxing 4 nights at The Winter Haven Chalet. Although there were no mountain views, we spent a good deal of time on the deck reading and getting away from the business of life. We saw two mama bears from our place on the deck, one with two small cubs and one with four cubs. What fun watching the cubs play and wrestle with each other. WE'LL BE BACK!

Anonymous - Posted: 9/8/2019

We stay at Winter Haven frequently. Love the cabin. This time, no matter how much I tried, I couldn’t get the closed captioning to work for my wife. The office tried to help but still no closed captioning. Tv didn’t appear new so not sure what the problem was. Saw bears just about every day in the morning. Once in the evening. The flood light does not work so we make sure we are back before dark.

Michael W. - Posted: 8/31/2019

We arrived to find a mama bear and her 3 cubs resting in the yard. We were excited! We saw another mama and 2 cubs 4 days later across the road. Had a wonderful time. Cabin was great!! Clean and well furnished. Great place to stay.

Anonymous - Posted: 7/28/2019

Thank you for your review of Winterhaven. We also get excited when we see our precious bears. So glad you got to enjoy them also. Hope to see you again soon.

Mountain Laurel Chalets staff

We arrived to find a mama bear and her 3 cubs resting in the yard. We were excited! We saw another mama and 2 cubs 4 days later across the road. Had a wonderful time. Cabin was great!! Clean and well furnished. Great place to stay.

Harold M. - Posted: 7/28/2019

Thank you for your review of Winterhaven. We also get excited when we see our precious bears. So glad you got to enjoy them also. Hope to see you again soon.

Mountain Laurel Chalets staff

Our stay at Winter Haven was wonderful! It was a very relaxing, quiet place to stay for our weekend getaway.

Christina W. - Posted: 6/14/2019

The chalet was very clean and spacious. We have stayed in this chalet many times and are always pleased.

Anonymous - Posted: 5/24/2019

Thank you for your great review of Winterhaven and being one of our valued guests. Hope to see you again soon.

Mountain Laurel Chalets staff

The chalet was very clean and spacious. We have stayed in this chalet many times and are always pleased.

Bill P. - Posted: 5/24/2019

Thank you for your great review of Winterhaven and being one of our valued guests. Hope to see you again soon.

Mountain Laurel Chalets staff

We always love renting from mountain laurel. Our only complaint is the cabin smelled strongly of smoke.

Lisa B. - Posted: 2/9/2019

The reservation right before you had trouble building a fire and smoke filled the living room one night. The housekeepers did not report the house smelling of smoke after that, but they might not have been as sensitive to the smell. There are a few things we can try to eliminate the smell so if you ever encounter this again, so please let us know and we will take care of it for you. We hope to see you again soon.

Mountain Laurel Chalets staff

The cabin was nice spacious and cozy. My fiancé loved it. We both want to rent it again in the future.

Jesse R. - Posted: 1/25/2019

We absolutely had a wonderful stay at Winter Haven chalet. Exactly as pictured and neat and clean. Private and cozy.

Kelley W. - Posted: 1/11/2019

Very clean. And I loved the pool and Hot Tub

Lisa R. - Posted: 11/21/2018

Our 4th year staying at Winter Haven! We love this nice chaalet. It is perfect for the two of us as a home base while we hike the trails of the Smokies! I would have given more 5 stars but this time there was no grill of any kind, and the chalet could use a little updating. The fireplace does not pull very well and the smoke tends to come out in to the room - it even set off the smoke alarm! And yes we had the flue open! All the appliances work well though so that is always nice. We saw no bears here for the third year but one did leave us a present in the driveway beside our car! Overall, we will stay here again next year probably and we do love the folks at Mountain Laurel Chalet Rentals - they have the nicest staff of any rental company we have dealt with in the last 40 years of renting cabins/chalets in Gatlinburg.

Anonymous - Posted: 11/8/2018

We had a lovely time and the cottage was very comfortable, clean, and cozy. The staff was very friendly and helpful. Of course, the Smokey's showed out and showed us the most beautiful foliage we have seen in several years. We prefer an overlook and view but, for the price, this was absolutely wonderful!

BEVERLY R. - Posted: 11/1/2018

Very peaceful.Thoroughly enjoyed stay at Winter Haven Cabin.

Carolyn W. - Posted: 9/20/2018

We’ve stayed at Winter Haven many times for many years. It’s our home away from home in Gatlinburg. We’ve seen many upgrades to the cabin over the years. The location is perfect, about a mile from the parkway. Only drawback is there is no longer a gas or charcoal grill. But that is due to the city of Gatlinburg. Not the owner or Mountain Laurel Chalets.

Michael W. - Posted: 9/6/2018

The place was a bit difficult to find. But once there, was very relaxing.

Anonymous - Posted: 8/31/2018

Nice place for a getaway.The mattress does need replacing in the bedroom and we were disappointed that the electric grill was non-working but we still enjoyed our time alone there.

Anonymous - Posted: 8/7/2018

this place was awesome for my husband and I. décor was nice, bed was awesome. bathrooms large and clean. pool table was fun but I kept losing. kitchen has everything we needed. Hot tub was so relaxing after a busy day.

Rhonda C. - Posted: 7/4/2018

Pretty good but the previous renters didn't close the trash bin properly and trash was in the driveway attracting bears.

Anonymous - Posted: 6/24/2018

This was our second time staying in the Winter Haven cabin and we’d certainly be happy to stay there again. It’s a good value, close enough to town, and has clean & well-stocked kitchen and bathrooms. It was also very nice to have the soothing hot tub after our climb to Mt. LeConte.

We have been renting from Mountain Laurel Chalets for about 20 years and we’ve never been disappointed!

Gayle R. - Posted: 5/12/2018

Cozy, clean and well maintained chalet nestled in the mountains very close to Gatlinburg and The Great Smoky Mountains. A perfect residence for two people with plenty of amenities including a hot tub, pool table, soaking tub and WiFi. Very close to nature. Don’t be surprised to be checked out by the local bears your first night! Highly recommended!

Sean W. - Posted: 5/6/2018

Very Nice Cabin, Clean. Nice Bathroom, My wife
Loved the indoor jacuzzi also.
Driveway was hard to manage, but I have a large pickup truck
Bed was a little too firm. Wish Cabins had a privacy shade for Hot tubs

Lance B. - Posted: 4/5/2018

I have rented from Mountain Laurel Chalets regularly since 2008 and I’ve always had a great experience. They are fair, honest, friendly and respect the fact that you are spending your hard-earned money in order to make some memories in Gatlinburg, the Gateway to the Smokies. My recent weekend getaway at Winter Haven was a great experience as always. Peaceful, quiet and only a short drive down Ski Mountain Rd. to get downtown, or turn right and head right into Great Smoky Mountains National Park. Great location!

Mike J. - Posted: 1/27/2018

Very relaxing,everything I wanted

Cheryl B. - Posted: 12/29/2017

Winter haven was the perfect getaway! The bed was comfortable, the hot tub was hot, and we saw a mama bear with 3 cubs! :) We enjoyed having coffee each morning on the upper deck, it was nice, peaceful, and relaxing. The place was very clean and the office staff was friendly.

Russell B. - Posted: 9/22/2017

Winter Haven was great. The owners thought of everything you would need to make your stay in the Smokies great. The staff at the rental office were very friendly and efficient. It was a great chalet with only two small concerns: a very steep driveway and bear sighting on property, however he ran off quickly. The chalet had everything you would need to be able to entertain yourself while being relatively close to downtown Gatlinburg (1.9 miles).
Amenities were great and the property was clean. We would highly recommend "Taste of Italy"" on 321 and the Crockett's Breakfast camp in downtown Gatlinburg. Of course the main attraction was the beautiful Smoky Mountains as we covered a lot of ground during our short stay of 3 nights. "

Robert P. - Posted: 8/20/2017

We've always had a fantastic stay in Gatlinburg and this particular weekend was no different. We loved this cabin and all the amenities. It is conveniently located to downtown and all the attractions. We would definitely stay here again.

Anonymous - Posted: 6/23/2017

This was the first time staying at a chalet in Gatlinburg and it was amazing. I would recommend it to anyone interested in a long weekend getaway or even an extended stay.

Roger Z. - Posted: 12/31/2016

Thank you for staying with us at Winter Haven! We love to treat our guests "Like Family""! We hope to see you all again soon!"

Mountain Laurel Chalets staff

Winter Haven has a great location. It was comfortable for the two of us. This is a good place for a romantic get-a-way. It is very close to the Great Smoky Mountains, Gatlinburg and Pigeon Forge. It has beautiful leaf colors outside the chalet in fall.

Anonymous - Posted: 11/21/2016

Our 2nd fall romantic getaway to Winterhaven and it was just as great as the first! So perfect for a couple looking to get away from it all. Close to town but you feel so far away. The fireplace and hot tub are wonderful and my husband really loves that there is a pool table so he can show off his skills and beat me terribly. We will definitely be back again next year!

Anonymous - Posted: 11/13/2016

Recently visited Gatlinburg and booked my stay with Mt.Laurel Chalets.Their customer service and properties are beautiful,fully equipped,clean and cost just as your home.Home away from home.I will book with them again & recommend them to others.

Anonymous - Posted: 11/11/2016

We've stayed at this cabin for many years. A lot of changes have been made, mostly for the better. But it now has an electric George Forman grill. Pretty much like cooking on an uneven griddle. Because the cooking space is larger than the sink, it is a pain to clean. We don't plan to stay at this cabin anymore until the grill is replaced with charcoal or gas. Mountain Laurel Chalet is a great place to do business with and has many cabins so we'll look for another one of there's.

Michael W. - Posted: 9/4/2016

I slept better in this rental than I do at home. Very comfortable here, and we even saw a bear around after an hour of being there. I have no complaints, everything we could have asked for. I will never stay in a hotel again! The only thing that worried us was the steep driveway, we have a low to the ground vehicle. It was difficult to turn around in as well. But that is to be expected with the terrain!

Danielle M. - Posted: 9/1/2016

Me and my wife enjoyed our weekend stay at winter haven it was so peaceful and the mornings we're beautiful to see. I will return next year.

James P. - Posted: 8/26/2016

A comfortable getaway!

Anonymous - Posted: 8/22/2016

A comfortable getaway!

Sheila J. - Posted: 8/22/2016

This was a fantastic break from the city. We would love to stay here again in the fall. This cabin was difficult to find though. The address is on Stans Ct. But the driveway is actually on Heiden Circle. Office should tell this to renters

Deborah V. - Posted: 8/19/2016

It was so relaxing and enjoyable to stay in the Winter Haven property. It was spotless and had everything we needed to cook and enjoy our evenings in after a long day of touring. Even enjoyed seeing a black bear nearby. Hopefully we can make this a yearly event.

Anonymous - Posted: 8/15/2016

We Loved Winter Haven. Perfect place, Perfect location, very quiet and peaceful. Look forward to going back.

Linda T. - Posted: 8/12/2016

This cabin was perfect for two.close to all the action in Gatlinburg,clean and has everything thing you would be need. This cabin even had pots and pans. I was very pleased with our stay.

Christopher B. - Posted: 7/27/2016

Very nice and quite and clean and cozy.

Anonymous - Posted: 6/28/2016

Thank you for choosing our chalets and leaving a review of Winter Haven. We look forward to seeing you all next time in the Smoky Mountains.

Mountain Laurel Chalets staff

The area was beautiful, Gatlinburg was much more developed as a city than we expected, with the chalet located comfortably close. Everyone we met was very friendly and accommodating. Our driveway was very steep and we felt, dangerous when accessing the road.The chalet picture is deceptive so we recommend you inform clients to expect to use four-wheel drive and caution. Also street sign was erroneous and manager had to actually guide us to find our chalet, which we appreciated. Enjoyed the nearby park and a steak restaurant in town.

Anonymous - Posted: 6/10/2016

We come to Gatlinburg every spring. Winter Haven chalet provides us a quiet, private retreat and it is located close to all attractions, restaurants and sights of the mountains. We enjoy lounging on the decks. The chalet is fully furnished and very clean. The only thing this year, they did not get the decks swept and cleaned.

Anonymous - Posted: 5/26/2016

Gatlinburg is a great place to vacation in the Spring. We are glad that you all enjoyed your stay and we look forward to seeing you all next year.

Mountain Laurel Chalets staff

We come to Gatlinburg every spring. Winter Haven chalet provides us a quiet, private retreat and it is located close to all attractions, restaurants and sights of the mountains. We enjoy lounging on the decks. The chalet is fully furnished and very clean. The only thing this year, they did not get the decks swept and cleaned.

Bill P. - Posted: 5/26/2016

Gatlinburg is a great place to vacation in the Spring. We are glad that you all enjoyed your stay and we look forward to seeing you all next year.

Mountain Laurel Chalets staff

Winter haven was a home away from home! Best way to spend my anniversary, very clean and cozy. It's not far away from the walking strip and exhibits which was perfect! We will be returning . Loved our experience

Ameshia R. - Posted: 4/22/2016

This trip was our 5th stay wit the folks from Mountian Laurel. We will never stay with any other company. Our trip was too short this time but our stay at Winter Haven was perfect. I recommend Mountian Laurel to everyone I know who is talking about a trip to Gatlinburg.

Randall Y. - Posted: 3/25/2016

Very quite and relaxing.

Anonymous - Posted: 3/1/2016

This is a lovely cabin. Clearly intended for just two people, the property is well maintained. The location is close enough to town to make for an easy drive back from dinner in downtown Gatlinburg. It is apparent how one must have 4 wheel drive or chains if it snows though as the roads are typical mountain roads. Only three recommendations. 1) the main floor toilet is difficult to flush and 2) the fireplace does not draw well regardless of how hot the fire is 3) the towels could be nicer and perhaps have a few more available.

Anonymous - Posted: 2/19/2016

Clean, cozy and peaceful. Be careful upon entering the drive with lower automobiles, you will likely bottom out. The road traveling to the chalet is one of the less difficult one's.

Sue N. - Posted: 12/31/2015

This was our first trip to travel for our 1 year anniversary and for his BIRTHDAY...I fell so in love with the chalet everything was nice and cozy time was going bye so quickly but my husband &I really enjoyed our stay we are actually thinking about moving to Gatlinburg one day because it is way better then Memphis I hate my home town...Gatlinburg was so amazing wow the up stairs hot tub doesn't get that hot but we still enjoyed it all we didn't get a chance to try the Jacuzzi it was so cold up there 20 degrees....we will be back soon mountain laurel

Sharon W. - Posted: 12/18/2015

Thanks for the review and we hope you continue coming to Gatlinburg for vacations and stay with us at Winter Haven! We had our maintenance department check the temperature of the water that fills the inside whirlpool and he filled it over the jets and it was still filling with hot water. Perhaps you had used the downstairs shower or dishwasher prior to filling the tub and had depleted the hot water , we double checked and it works , yes, it does get cold in the mountains! See you again soon!!

Mountain Laurel Chalets staff

We had a great time and winter haven was just exactly what we were looking for. We have rented from Mt Laurel three times now and they have been great!! Highly recommend!!

Ronald R. - Posted: 12/11/2015

Great location with easy access to Gatlinburg and Ober Gatlinburg. Location felt secluded. Very clean.

Anonymous - Posted: 12/2/2015

It was BEAUTIFUL! We loved this cabin! It was so cozy!

Leslie F. - Posted: 11/23/2015

Couldn't have asked for a better weekend - great weather and a super nice little chalet - perfect for a relaxing, romantic getaway! The Rental company was super wonderful also. I had a call from them the afternoon that we checked out informing us that I had left some things in a drawer. They went to all the trouble to UPS them to my home and I had them within 3 days! Thanks so much for caring - these were some meds that I needed badly and it would have cost a fortune to replace! Everyone we dealt with was just so nice and friendly and we will definitely stay with Mountain Laurel Chalets again and tell all of our friends about them. :)

Anonymous - Posted: 11/12/2015

We had a great time at Winter Haven. Our only problem was the driveway being so steep, but that comes with staying in the mountains. We enjoyed the pool table, hot tub & whirlpool tub. It was a very cozy chalet, especially having the creek stone fireplace. Thoroughly enjoyed it, & will probably ask for this chalet again in the future.

Terry S. - Posted: 11/6/2015

This place was a great place to get away. It was just minutes from town, but was away from the busy town. The house was very spacious and quiet. The hot tub and jacuzzi was great to relax in. The house was nice and clean. The people in the office was very nice and friendly. It was easy to book online and easy to find.

Crystal H. - Posted: 10/9/2015

You chalet proved to be a most peaceful/tranquil stay for us. Everything was great. The only thing we would have to say that would be a negative is the couch in the living room was very uncomfortable. I have a bad back & hips and after just a couple hours watching a movie was pretty miserable. I ended up having to always sit on the wood chairs for the remainder of our stay. Not very comfortable/relaxing. Maybe you could spring for some new furniture.

Michael S. - Posted: 10/5/2015

worth stay

Prasanth D. - Posted: 10/3/2015

Had a very nice time, although it rained every day!

Mike Q. - Posted: 9/29/2015

WE HAD ANOTHER WONDERFUL TIME STAYING AT WINTER HAVEN, THIS BEING OUR SECOND, AND WE PLAN TO COME AGAIN VERY SOON. WE HAD A VISIT FROM A BEAR, WE NAMED YOGI, HE WAS THERE THE DAY WE CHECKED IN, AND THEN AS WE WERE LEAVING, HE RETURNED TO SAY GOODBYE, WE LOVED IT! THANKS FOR SHARING THIS BEAURIFUL CHALET.

Phil K. - Posted: 9/17/2015

Winter Haven has always been our favorite cabin. This year there was changes made after we'd made our reservation. Most disappointing was the electric grill. It was hard to clean at the kitchen sink. Didn't look very healthy to reuse without cleaning it first. I hope the owner puts a charcoal grill back.
We had a bear hanging out at the cabin. He slept under the deck. It was exciting and I bit scary at the same time. Office personnel was great about answering our questions. We gave him his space and wait for him to leave. He was there 5 mornings out of 7. Usually gone by 9:00 am. We would stay again, just hope the owner goes back to charcoal grill. I gave you 4 stars instead of 5 because of the grill.

Michael W. - Posted: 9/6/2015

Thanks for the comments and we are happy you enjoyed Winter Haven. The City of Gatlinburg has adopted a fire safety code that eliminates open flame grills on combustible decks, so the charcoal grill was removed and an electric one put in it's aren't crazy about it either, but it's the way it is. The bear, on the other hand, has been evacuated. Tennessee Wildlife Resources Agency worked with us to get the bear out from under the house (back into the woods) and the lattice siding was replaced with a stronger material that he won't be able to get through as easily. We hope we have seen the last of him, as I can imagine having morning coffee with a bear sleeping below you would be quite an experience. At least you have a good story to tell your friends. We look forward to seeing you at Winter Haven again soon.

Mountain Laurel Chalets staff

Reserving the property was very simple. Not a lot of time to get processed and confirmed. Payments by credit card was a plus. We were able to make memories for years to come. So thankful for the 42 years of marriage. God has truly blessed us with his goodness. The chalet was very quiet and peaceful. Only squirrels, chip monks, an owl, and some black bears entertained us. No harm, no scares. We enjoy the sounds and activities of nature when it is undisturbed.

Rodney L. - Posted: 8/28/2015

Had great time! Would be great to have xtra sheets at chalet if needed and xtra toilet paper! Bigger room for pool table. Nice stay enjoyed!

Dave S. - Posted: 8/25/2015

Thanks for the comments. You are welcome to stop by the office when you are staying with us and trade out dirty linens for clean and get extra paper supplies. We hope to see you again soon.

Mountain Laurel Chalets staff

We were there to share our union in marriage! Things were a little rocky, because I was not aware of the closing time of the chalet office. We got the emergency phone #. But by the grace of God there were a couple of men just checking in. They had the code to the box that held our key and directions. We had a wonderful time. Saw a bear's bottom as he ran away. Want to make this our anniversary place to stay!!! Yeah!!!

Terri S. - Posted: 8/22/2015

After finding it we fell in love with it, I would recommend this place and Mt Laurel for a great stay people were super nice and we will be back..

Anonymous - Posted: 8/14/2015

Winter Haven cabin had all the amenities that we were looking for. It is a great space for 2 adults. We had a great time and plan to return again.

Ellen S. - Posted: 8/11/2015

My wife and I have stayed in this house a few times. Driveway is not too bad, house is clean, everything works. It makes for a great week-end to enjoy solitude or close enough to town to enjoy the crowd. I have never been dis-satisfied with this location or any I have rented from Mountain Laurel. We love to hike...We love to soak our old muscles in the hot tub afterwards

Terry J. - Posted: 6/27/2015

The cottage is wonderful. It is clean, beautifully decorated, comfortable, quiet and has everything you could need. I would highly recommend it.

Carole M. - Posted: 6/21/2015

We stayed two nights in Winter Haven in June. It was a great experience. Really enjoyed the location -- somewhat remote but still accessible to Gatlinburg. The Jacuzzi tub was very nice. We plan to return in the fall.

Phil K. - Posted: 6/18/2015

We were very pleased with the cabin. It was a good value for the price. The only problem we had was non working cable and management was very prompt to make a repair.

Samuel G. - Posted: 5/15/2015

We loved Winter Haven! It was very peaceful, clean, well stocked and relaxing. We cant wait to book with you all again.

Lashawna K. - Posted: 5/8/2015

We loved the place. I was clean and like a home.

James B. - Posted: 1/24/2015

Had a great stay. Everyone was professional and everything was clean. Would stay again.

Kevin F. - Posted: 1/1/2015

it was 2 o'clock in the morning and pouring rain when we got there once we look at the map though we had absolutely no trouble finding our cabin but when we got to our cabin the key that had given us to unlock the front door and broke off the second I put it in the door but that was resolved the very next day but other than that it was a wonderful day and a great captain

Clayton S. - Posted: 11/26/2014

We had great weekend. We were celebrating our 30th anniversary. We just really enjoyed ourselves. Hope to go back sometime.

Lisa W. - Posted: 11/6/2014

Our stay in Winter Haven was so nice! It was very peaceful and close to town. We were fortunate enough to come to Gatlinburg on the best weekend of the fall weatherwise. The cabin had everything we needed. We will be back again sometime.

Timothy B. - Posted: 10/25/2014

We went on our Honeymoon and totally enjoyed the experience. The staff were extremely friendly and helpful for anything and everything we needed. We will most definitely be back! I hate our stay ended so soon.

Anonymous - Posted: 10/4/2014

Thanks Cody and congratulations. We are so glad you chose to stay with us on your honeymoon. We wish you two the best and hope you get to come back soon.

Mountain Laurel Chalets staff

Didn't know how steep the hill to pull into the driveway would be, thank goodness our car didn’t sit too low and was small enough to turn around up top so you didn’t have to worry about backing out down this crazy hill. We tried to find a cabin more secluded and didn't realize there would be neighbors as close as they were - least the trees did a good job and no one was renting a cabin directly next to us so we had a little more privacy. Was very happy with everything, I’d recommend BYOB though – not the place you want to go out drinking and have to worry about getting home.

Anonymous - Posted: 8/22/2014

Had a wonderful time!

Coleman W. - Posted: 7/10/2014

The house was just what we were looking for and we were very please with it. The driveway is kind of steep but we were in a beautiful location. The staff at Mt Laurel Chalets are great and this is why they are the only agency that we use.

Jeffery C. - Posted: 6/24/2014

The property was nice & well maintained but there was not much of a view. If you want a good view of the area/mountains a different property would be better.

Dan T. - Posted: 5/16/2014